TERMS AND CONDITIONS
Cata Black Car is a service of Cata Black Car Corp. TNC, 3301 NE 1 Ave, Miami, FL, 33137. These are the terms and conditions between Cata Black Car Transportation Network Company and anyone doing business and/or related to our services and ,, The RIDER referring to all our potential or established customers. The current terms and conditions shall apply, they are available on our website and application as well.
Cata Black Car is a TNC Luxury car service We provide way more services than our competitors like UBER and Lyft. Our drivers are self-employed and they do not require nor do we provide full or temporary employment .
2. START OF THE CONTRACT
Occurs when the rider submits a booking request by filling a reservation form and completes the reservation by , "Book Now" button, web or app. Before submitting, the client might change or correct data thru "next" and "back" buttons. Client must click on, "Terms & Conditions" before can go further into the booking. Client will receive an automated email showing that the request has been received, but doesn?t constitute an automated acceptance of the reservation, a second email will be sent with the acceptance or rejection of the booking in progress.
3. CONTENT OF THE CONTRACT
The prices shown for one-way transfer from point A to point B at the beginning includes gratuity, taxes, airport fees. Additional fees will occur to current structure if client need additional service, as extra stops, baby car seats, extra time, dogs service, meet and greet, etc, services that might require additional fees. Not registered baggage and animals might be considered an issue if not reported way before driver arrival., Is mandatory to enter in the box "additional comments" (if needed) the age of the child when requesting a baby car seat and number of seats. If we do not have those info, at the time of the pickup the reservation might be cancelled, full fare of the ride will be charged.
A free "upgrade " from "Business Class" to "First Class" might occur without prior notice.
Special unfortunate events like bad weather conditions, flights delayed beyond the normal situations, or any other situations that might lead to a longer waiting times might trigger a cancellation of the reservation, client must accept these conditions.
The maximum capacity of the vehicles regarding number of passengers and baggage must be enforced, client must take in consideration the stature and comfort of passengers when making the booking. The chauffeur has the right not to accept passengers if there is an issue regarding space and safety conditions.
Regarding hourly reservations, there is a minimum 3 hours booking.
The price specified in the reservation confirmation is a binding fixed price including all taxes and tips. The guaranteed reservation price displayed in the booking procedure is calculated from the type of vehicle chosen, the distance and lead time, pickup time and pickup location. Other requests like baby car seats or additional stops are chargeable. In case of spontaneous change (distance or number of hours) the price will change and will be charged every 30 minutes at the rate of hourly charge, in accordance with the current price structure.
In case of transfers, a 20 minutes free of charge waiting time will occur for residential area pickups, 45 minutes waiting at baggage claim after flight landed and 1 hour at customs after the flight lands. Over time occurs after time expired and charge will be increments of 30 minutes since waiting time started. Doesn?t apply for flight delays as the client is not culpable.
In the case of hourly bookings, crossing from one county to another might involve additional charges.
CBC( Cata Black Car) is a casHless platform. Customer has the options to pay for his trip with a credit card. If credit card chosen, there will be a 2.5% processing fee added
5. CANCELLATION POLICY
In the case of a transfer using the feature, RIDE LATER,cancellation with more than 90 minutes before pickup time is not chargeable, if its less than 90 minutes, the reservation will be 100% charged including all the fares occurred to that point .I n case of a transfer using te feature RIDE NOW , no cancellation fee if is canceled BEFORE driver accept the booking and click ON THE way to location, 50% cancellation fee will occur then.
In case of hourly bookings,cancellation before 90 minutes prior to pickup will be not chargeable, less than 90 minutes cancelation will be charged 100% .
"No Show" without prior cancellation is to be charged 100%. A "No Show" is considered when a passenger is not showing up at the location and time stated in the reservation for a period of 45 minutes at the airports or sea ports, 30 minutes at residences. Drivers will track flights so any delays on flight times will not be considered. If client is aware ad will call driver to have him wait beyond the required allowed time, driver cannot refuse and client will pay for overtime as considered "waiting time" and charged accordingly.
6. BEHAVIOR IN THE VEHICLES
The regulations for Safety roads, general obligation is to wear seat belts. The chauffeur has the obligations and responsibility for the safety of the passengers, therefore passengers must follow his instructions, it is prohibited to open the doors when vehicle is in motion, to throw objects from vehicle and/or to stick out body parts or scream out loud.
Smoking is prohibited in all vehicles, no alcohol drinks allowed for consuming inside vehicles.
7. LIABILITY AND WARRANTY
Cata Black Car is not liable for errors occurred thru our website or application, internet correctness, reliability, completeness. Also this applies to all types of damage, in general caused by errors, delays or interruptions of service, technical faults of the infrastructure, incorrect content, omissions, loss or deletion of data, viruses or any damages can result from the use of this online service. Also Cata Black Car is not liable for the availability and functionality of the features offered.
Cata Black Car assumes no responsibility for e third party websites content ,correctness and legality occurred via links referred by us or not.
Cata Black Car shall not be responsible and liable for failure of the communication networks and gateways, power outage, internet interruptions.
A liability for the services provided by Cata Black Car and its affiliates and drivers is excluded.
In any case, the amount of the liability in case that occurs should be limited to one time the fare of the ride.
The client must make any complaints that arise to our office as soon as possible.
Cata Black Car is not responsible for any theft, loss or damage of the property belongings carried in the vehicle. Complaints regarding that are due ASAP and should be resolved in 30 days.
Cata Black Car is liable, regardless of the legal grounds, only for intent and gross negligence, unless it is in the breach of a contractual obligation. For loss of profits, loss of savings, incidental damages and/or consequential damages, Cata Black Car is liable for willful infringement. Except for willful infringement, the liability of Cata Black Car shall be limited to damages which were reasonably foreseeable at the conclusion of this contract. The liability remains unaffected for culpable injury to life, limb or death.
8. OBLIGATIONS OF THE CLIENT
The client is responsible of ensuring that all the information that has been provided to Cata Black Car by himself or by another person on his/her behalf are complete and accurate. Each use, registration, etc, with a false , fraudulent, speculative or similar purpose is prohibited. The same applies with automated registration procedures. The client confirms that the transportation services will be used for legal matters only.
The client is liable for all damages cause by him to the vehicle and the driver over the legal limit in accordance with the laws.
9. DATA SECURITY, PERSONAL PROTECTION
For Cata Black Car the protection of privacy and personal data is top priority. Our handling of personal data is in accordance with the laws required, collected information from the client are stored in a server with high security protocols. Data is used solely for transportation service and we don?t export any info to anyone, the only data we share is name and phone number when we have an affiliate of ours doing the work for us. The client agrees to the disclosure of such data for the purpose of fulfillment of the contract.
All credit cards entered in the first reservation will be stored and protected from unauthorized access. The only reasons for storing the data is for the possibility of recurring more transactions in the future, data is stored for a limited period of time up to 2 years in an PCI DSS certified payment provider. The cards data is stored by the bank(merchant provider), not by us. No confusion about that,
10. CHANGE IN SERVICES
Cata Black Car reserves the right to temporarily or permanently suspend its service on important grounds even not informing all parties.
Cata Black Car is a transportation network company/car service, even we look like a limousine service due to our advertising or website/cars lookings, we do perform our work thru the platform/applications or website as required by the laws. We dont intend to work outside our system/applications in order to comply with the actual laws, our independent drivers operates with their vehicles, lease or own and get dispatched thru apps only.
Cata Black Car aka Cata Black Car Corp is a registered trademark.
Any un lawful copy of the contents of our website, smartphone application or any platform we have need our consent, otherwise will be subject to applicable copyrights.
We reserve the rights to change these terms and conditions at any time.